Delivery & Return Policy

Delivery Policy

 

Whether one item or for an entire new outfit, MAJESTIC makes it effortless to bring home the furniture that best fits your personal comfort and style. MAJESTIC offers the expediency of delivery or store pick-up- either of which you can select at the time of your online or in site purchase.

 

MAJESTIC will call to confirm your delivery two- three days prior to your scheduled date. MAJESTIC’S standard delivery time is 3-7 working days for in-stock items to be confirmed for customized products . All deliveries require a signature. An authorized personnel must be at site during your scheduled time of delivery to receive and inspect your items and sign the delivery ticket. Otherwise if  no authorized person to receive your products, you will be charged an additional delivery fee to reschedule the second delivery.

 

Your purchased order will be placed and set up in your site by our trained professional staff. Please have a clear pathway from the entrance to the desired ares in which the furniture or any goods will be located.

 

In some instances that MAJESTIC encounter stock error, an item may not be available, MAJESTIC will notify you and an alternative delivery date or an alternative product will be offered

For large and made to order products/furniture: sofas, chairs, tables, cabinets, and others, will require a special delivery preparations and may acquire much longer lead time of up to 10-15 working days, depending on the product manufacturing lead time.

MAJESTIC goal is to give you an impressive and stress-free experience, so we make shipping/delivery easy and well-situated. After all, MAJESTIC want to make sure you love our products and service as much as we do.

 

Return Policy

 

MAJESTIC is responsible for the products/goods that we advertise and sell. And we hope that you buyers/customers are happy with your MAJESTIC orders. Though, if some reason you are not fully satisfied with the quality and condition of our Products, MAJESTIC is willing to accept your returns of any item in its original condition with no damages should be unused, must be returned in original and in a fully resalable packaging condition, within 7 days of delivery to get a 100% refund, in case of ready-made, in-stock products. Otherwise for return of items, Majestic will take into consideration several factors (reason for return, time interval of return) before deciding what percentage would be refunded. for any use item, no return is available.

 

Any returns/replace must be accompanied by the original invoice/receipt, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice/receipt.

Before accepting delivery, please make sure that the packaging has not been damaged. If you believe that products is not in good condition, before accepting delivery of the goods, please refuse to take delivery of the package, and call us at 05-6988-8915 or e-mail us at sales@majestic-fur.com within 24 hours from the date you receive the product/s mentioning your order reference number and attaching a picture of the damaged packaging. MAJESTIC shall make the best efforts to ensure that a replacement delivery is made to you at the earliest.

 

If any reason you want to cancel your order (except for specially customized items), please contact us at sales@majestic-fur.com within 48 hours from the date you placed the order with us. We will confirm your cancellation by e-mail and you will not be charged on the order.

If you want to replace the goods but do not return the cancelled goods to us within 7 working days, we shall not be able to offer any exchange of goods. Until such goods are returned to us, you are compelled to exercise all reasonable care to store the cancelled goods safely and in proper conditions.

 

If the goods you receive are defective in any way, or not what you originally ordered, we will be happy to exchange the items or offer you a refund. Please give notice to us immediately upon the delivery by e-mailing us at  sales@majestic-fur.com .MAJESTIC will inquire you to email a photo of the damaged products as part of our quality assurance check.

If you have further queries regarding our returns policy, please do not hesitate to contact or e-mail us at sales@majestic-fur.com.